Famelia Wine Bar + Bottle Shop (collectively referred to as "Famelia", "we", "us", or "our") is committed to protecting the privacy and security of our customers' personal information. All information that we collect about our visitors abides by the National Privacy Principles in the Privacy Act 1988 (Cth). This privacy policy explains how we collect, use, and disclose personal information collected from our customers when they visit our website or physical store.

1. Collection of Personal Information:

At Famelia, we offer a range of hospitality services and experiences to our valued customers. Therefore, the personal information that we collect from you may vary depending on the nature of our interaction or engagement with you. This information may include, but is not limited to:

(a) Contact and identification information, such as your name, address, telephone number, and email address when you make a purchase or reservation at Famelia, or join our mailing list;

(b) Information about your dining preferences and ordering history to help us provide a more personalised experience for you;

(c) Payment information, such as your credit card details or other payment information;

(d) Information about events you organise or host, including your guests and any special requirements;

(e) Information about your experience at Famelia, such as your feedback or reviews;

(f) If you apply for employment with Famelia, we may collect additional information, such as your employment history, qualifications, and references, in addition to contact and identification information.

We assure you that any personal information collected will be kept confidential and used only for the purpose for which it was collected, in accordance with the National Privacy Principles.

2. Use of Personal Information:

We use your personal information to provide you with our products and services, to process and deliver your orders, to communicate with you about our products and services, to improve our products and services, and for other purposes that are reasonably necessary or directly related to the above purposes.

3. Disclosure of Personal Information:

We may disclose your personal information to third-party service providers who perform services on our behalf, such as delivery companies, payment processors, and marketing agencies. We may also disclose your personal information as required by law or to protect the rights, property, or safety of our customers or others.

4. Marketing:

We may use your personal information to send you marketing communications about our products and services, including promotions, offers, loyalty updates and newsletters. You can opt-out of receiving these communications at any time by using the unsubscribe link provided in the communication.

5. Photography and Media:

At Famelia, we may take photographs, videos, or audio recordings at our venue or events for promotional and marketing purposes. By attending our venue or events, you consent to us taking such photographs, images, or other content and using them on our website and social media sites, as well as within the venue. Rest assured that we will handle your personal information and any media content captured in accordance with the National Privacy Principles. If you do not wish to have your photo or video taken, please inform one of our staff members and we will make sure to respect your privacy.

6. User Generated Content:

We welcome User Generated Content (UGC) at Famelia, including reviews, questions, comments, suggestions, ideas, photos, and other submissions ("Submissions"). By submitting UGC to our website, social media channels, or otherwise, you grant Famelia and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised. Additionally, you consent to us using the name that you submit in connection with such Submission.

By submitting UGC to our social media channels or websites, you grant us a non-exclusive license to use the Submissions you add to our websites. For example, we may use this information in any of our marketing materials or brochures or for our campaigning purposes. We will handle your UGC and personal information in accordance with the National Privacy Principles.

7. Security Statement:

At Famelia, we understand the importance of protecting your personal information. We take reasonable measures to protect the personal information collected from our customers against unauthorized access, disclosure, or use. We use industry-standard security measures to protect sensitive data. Laws prohibit anyone from accessing, using or disclosing any personal information in our possession unless it is in accordance with the law or for the performance of their duties. Penalties apply to anyone who fails to observe these provisions.

When you send your credit card details through our checkout process, you can rest assured that industry-standard encryption is used. The encryption process used by Famelia is Secure Socket Layer (SSL). For SSL encryption to work, your browser must support SSL. Common browsers that support SSL include Netscape version 6.0 or later, Firefox version 1.0 or later, and Microsoft Internet Explorer Version 4.0 or later.

While we strive to provide a secure internet environment, it is important to note that there are inherent risks associated with the transmission of information via the internet. If you would like to discuss alternative ways to provide information, please contact us.

8. Access and Correction:

You may request access to your personal information that we hold by contacting us using the contact details provided below. We will take reasonable steps to verify your identity before providing you with access to your personal information. You may also request that we correct any personal information that is inaccurate, incomplete, or out of date.

9. Cookies:

Cookies are small data files that a website transfers to an individual's hard drive for record-keeping purposes. At Famelia, we use industry-standard cookies to track usage patterns on our website. This allows us to compile data that can help us improve the content of our site and target advertising more effectively.

If you do not want information collected through the use of cookies, most browsers allow you to deny or accept the cookie feature through a simple procedure. However, it's important to note that cookies may be necessary to place orders on our website.

10. Changes to Privacy Policy:

We may amend this Privacy Policy from time to time by posting an updated version on our website. Your continued use of Famelia following any changes to this Privacy Policy constitutes your acceptance of those changes.

11. Contact Us:

If you have any questions or concerns about this Privacy Policy or our use of your personal information, please contact us by email at hello@famelia.com.au or by mail at 55 Enmore Road, Newtown NSW 2042, Australia.